About us

Jasmine Jade Holidays is a trading name of the Freedom Travel Group Limited registered in England and Wales with registered number 03816981. Vat No. 239 3841 42.

Registered Office: The Thomas Cook Business Park, Coningsby Road, Peterborough, PE3 8SB.

Head Office: 1st Floor, 1 Tabley Court, Stamford Street, Altrincham, Cheshire, WA14 1EZ.

The Freedom Travel Group Limited is part of Co-Op Group Travel 2 Holdings Limited.

2013-06-24_10-15-242013-06-24_10-15-43

We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. Many of the travel arrangements that we sell are protected in the case of financial failure of the travel company. Please ask us about the protection that applies to your booking.

For ABTA information go to www.abta.com

ATOL

atol

Many of the flights and flight inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

For visa, passport and health information go to.. https://www.gov.uk/browse/citizens/passports

For Foreign & Commonwealth Office advice go to…www.fco.gov.ukknowbeforeyougo

Data Protection Policy

Your booking: In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where you holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons).

Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal’s use of your information is subject to their policy, both in respect of your booking and any furure marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.

Your data controller is Jasmine Jade Holidays

You are entitled to a copy of your information held by us. If you would like to see this please ask us. (We may make a small charge for providing this to you).

ACCESSIBILITY

Jasmine Jade Holidays is committed to ensuring its website is accessible to all users. As our site is constantly reviewed we would welcome any comments you may have on accessibility issues.

We recommend using Microsoft Internet Explorer 5.5 Service Pack 1 or higher to provide you with the highest level of browser accessibility. If you are blind or visually impaired we recommend JAWS for Windows version 3.31 or later for the best speech synthesis.

Although we continue to test and modify our website for accessibility, there may be some legacy pages and pages developed by third-parties that are not fully compliant with our standards. If you would like further information about our accessibility statement or if you are experiencing problems accessing the Jasmine Jade Holidays website, please contact admin@jasminejadeholidays.co.uk

Disabled and less mobile passengers – see the checklist on www.abta.com

If you or any member of your party have any disabilities, it is extremely important that we make the necessary arrangements to make your holiday go smoothly. We must therefore insist that you contact our offices on 0121 288 1288 before completeing any reservation to ensure compatibility for the holoiday that you chose.